01 Glitzy Coins
Glitzy Coins are digital store credits that can be used for eligible purchases.
10 Glitzy Coins = ₹1.
Generally no, except where required by applicable law or expressly approved.
Yes, eligible Coins can be used for future Glitzy Jewels purchases.
02 Payment
Available online payment methods and COD will be shown at checkout.
Yes, available Glitzy Coins can be used toward eligible purchases.
Any applicable charges will be displayed during checkout.
Sensitive payment credentials are handled by the applicable payment service provider.
03 Virtual Try-On
It lets you preview selected jewellery using your device camera.
No, it is only a visual preview and may differ from the actual product.
Yes, camera access is required to use Virtual Try-On.
Yes, you can add the product to your cart and continue with checkout.
04 Return & Exchange
You must raise the request within 2 days (48 hours) of delivery.
No. Currently, partial returns or exchanges are not available.
Yes, for eligible damage, defect, missing or incorrect-product claims.
No, change-of-mind returns are not accepted unless specifically stated otherwise.
Pickup is arranged where available, followed by product inspection after receipt.
05 Refunds
After the returned product is received and successfully inspected.
Generally through Glitzy Coins/store credit, subject to applicable law.
Generally 5–7 business days after receipt and successful inspection.
No. Approved returns are generally resolved through Glitzy Coins/store credit, subject to applicable law.
Yes, applicable deductions or adjustments may apply according to the policy.
06 Order Cancellation
You can request cancellation before the order is dispatched.
Cancellation may no longer be available after the order is handed to the courier.
Yes, in situations such as product unavailability, pricing errors, payment issues or suspected fraud.
The applicable amount will be handled according to the refund/store-credit policy.
Contact us at contact@glitzyjewels.in with your order details.
07 Shipping & Delivery
Orders are shipped to the delivery address provided during checkout.
Address changes may not be possible once order processing has started.
Tracking details are available from your order details after shipment.
Record the condition and contact Glitzy Jewels immediately.
Raise the claim within 48 hours with the required unboxing video and supporting details. Pasted text(6)
08 Product & Jewellery
We sell imitation jewellery, including costume, fashion and artificial jewellery.
No. Our products are imitation jewellery and are not represented as fine jewellery.
Yes, screen settings and lighting may cause slight differences.
Yes, minor variations in size, colour, texture or appearance may occur.
Avoid water, perfume, chemicals, cosmetics, excessive moisture and improper storage.
09 Account & Login
Yes, products can be browsed without logging in.
Yes, guest users can add products to their cart.
Yes, login is required to proceed with checkout.
Yes, available account information can be managed from your profile.
Contact Glitzy Jewels and secure your account as soon as possible.
10 Privacy & Personal Information
To provide our website, account, order and related services.
Your information is handled according to our Privacy Policy.
It may be required for account verification and order-related communication.
Yes, available profile information can be managed through your account.
Please refer to our Privacy Policy for details on collection, use, storage and processing.
11 Orders
You can view your orders from your account.
Yes, the invoice is available from eligible order details.
Open the relevant order to view its current status.
Tracking becomes available after the order is shipped.
Yes, Glitzy Jewels may cancel orders affected by issues such as product unavailability, pricing errors, payment problems or technical errors.
